Your smartphone makes you quick, not smart.

Every time you pick up your quickphone, you stop inventing and begin transacting instead.

The flow of information and style of interaction rewards your quickness. It helps you make decisions in this moment. Which route to drive? Which restaurant to go to? Which email to respond to?

Transactions are important, no doubt. But when you spend your entire day doing them, what disappears?
Quick or smart? by Seth Godin


An engineer who founded the popular bulletin board system PTT said that current working conditions in Taiwan, especially in the tech industry, stifle innovation.

“Once people are bogged down by work, they lose their creativity,” Tu said, pointing to the long hours, low wages and hierarchical structure at many Taiwanese companies that prevent people from having real life experiences which are the key to being inspired to create software.

Furthermore, Taiwan’s education system does not foster innovation, Tu said, saying that such a system emphasizes the right, standard answer instead of being more critical and asking questions.
Therefore, most of the engineers he has seen at local companies are rigid, afraid to voice their opinions and do whatever their bosses tell them to do.
Artificial intelligence could be Taiwan’s niche in the world


In user experience design (UX) research, we think a lot about mental models — how a user believes a process works vs. the system model of how it was actually designed; and framing — the context in which an interaction is interpreted. In essence, your satisfaction within an experience can depend a lot on your initial expectations.

For new employees, the expectation we need to set is that while the initial learning curve is steep, the on-boarding process actually never ends nor does it move in a predictably straight line.
The UX explanation for why you hate your new job after three months

Companies should approach new hires with the same vigorous approach they have, or wish to have, with product development. People aren’t software but understanding each new hire, and their needs and expectations, to the extent that you know the users of you product would go along way to producing happy talent. And happy talent has a whole slew of side benefits. Unfortunately, to my knowledge this is seldom done in Taiwanese or Chinese companies.


Making it hard

As someone who has decades of experience on the web, I hate to compare myself to the tortoise, but hey, if it fits, it fits. Let’s be more like that tortoise: diligent, direct, and purposeful. The web needs pockets of slowness and thoughtfulness as its reach and power continues to increase. What we depend upon must be properly built and intelligently formed. We need to create space for complexity’s important sibling: nuance. Spaces without nuance tend to gravitate towards stupidity. And as an American, I can tell you, there are no limits to the amount of damage that can be inflicted by that dangerous cocktail of fast-moving-stupid.

The web also needs diligent people so that the idea of what the web is and what it does remains legible to everyone. This applies to being able to read the systems and social environments the web creates so we know what’s real and what’s not, but the call for legibility should also humbly apply to writing legible code and designs systems that are easy for nearly anyone to interpret thanks to their elegance. That important work has a place, too.
Everything is Hard Again, by Frank Chimero

I got my start 22 years ago crafting together websites using simple bites of mark-up language, dollops of drop shadowed graphics, and later simple interactions, readable typography, and fluid layouts.

Welcome to my corner of the WWW


I’ve spent the last number of years far more focused on software, in roles more akin to user research than design, and as I plan a return to designing for the web sometime this summer, I am surprised at the complexity that confronts me. The similarities to developing for iOS are too striking. It feels like the days when I alone could deploy a website without the help of an engineer are gone. Or at least without the talents of said engineer. The consummate web designer must be rarer professional today than in the past (does the title even exist any more?). I thought a self initiated project would suffice to bring me up to speed, with maybe time for a short course on PHP, but to my surprise I may need to devote serious effort to just creating what I thought would be far more straight forward by now. To manage this complexity I’ll likely follow a path similar to Frank Chimero and forget the dazzle dazzle and just focus on clean simple communication.


Analog still works best

My desk is usually filled with paper and pencils. Using a computer is a last resort.

Despite the preliferation of digital devices which attempt to mimic analog tools I still find no interface as immediate and friction free as pen and paper. I find the computer, no matter if PC, Mac or iOS presents too many barriers and distractions which inhibit productivity. I use my Mac as a tool of execution, not as a tool for thinking, visual or otherwise.


What The Screen Time Experts Do With Their Own Kids

For the kids, since they started school, the rule is “no media on weekdays.” They unplug at family dinner and before bed. They have a family movie night on Fridays, which is an example of the principle Radesky touts in her research, of “joint media engagement,” or simply sharing screen time.

On weekends, they allow the kids cartoons, apps and games like Minecraft. But more than just limiting time, says Radesky, “I try to help my older son be aware of the way he reacts to video games or how to interpret information we find online.” For example, she tries to explain how he is being manipulated by games that ask him to make purchases while playing.


Interruption is Not Collaboration

Hey, are you busy? Can you listen to this real quick? It’s an episode about interruptions in the workplace. You’ll hear from academic researchers, Basecamp’s head data wrangler, and the CEO of a remote company about how they’ve tackled not just the disruptions themselves, but also the workplace culture that allows those intrusions to flourish.


Disneyland is there to conceal the fact that it is the “real” country, all of “real” America, which is Disneyland (just as prisons are there to conceal the fact that it is the social in its entirety, in its banal omnipresence, which is carceral). Disneyland is presented as imaginary in order to make us believe that the rest is real, when in fact all of Los Angeles and the America surrounding it are no longer real, but of the order of the hyperreal and of simulation. It is no longer a question of a false representation of reality (ideology), but of concealing the fact that the real is no longer real, and thus of saving the reality principle.
Jean Baudrillard, Simulacrum and Simulacra


Old Pay Phone UI

Old payphone. I love the lack of balance and spacing affects the key input. Bad typography in this case adds character.

The introduction of a new payment method added a whole other layer of complexity to an already learned interface. The solution was a lots of labels and instructions. Missing from this view is the coin payment slot which is at the top.


On working out

I wrote this in a locally themed forum in response to some discussion about using machines or free weights for resistance training. As is often the case the person who posted the topic hadn’t wanted this discussion, but people wanted to educate her to the proper way to gain strength and form. As is also often the case my response didn’t directly address the topic at hand, was uninteresting, and was more suited to a personal blog post.

I think it’s great to do any exercise routine using whatever tools you feel comfortable with and/or have at your disposal. In terms of time and effect, I think most people I see in gyms would be better served with body weight training, but perhaps they like having a place to go and hang out.

I’m 50 and recovering from injuries due to over-training. I’m thin, “in-shape”, but certain areas of my body are far weaker than the others due to age and the effects of sitting at a desk for 20+ years. At the time of my injury one side of my body reportedly was stronger than the other – out of balance in physiotherapy parlance. I constructed my current training regime on the advice of my physiotherapist and consulting with coaches. I currently spend about 2 – 3 or more hours everyday training.

I spend the majority of this time running, followed very closely by body weight training, then flexibility and weight training.

When I started with weight training I focused entirely with machines. I wanted to take things slow and be cautious. Free weights bring in to play a whole range of muscles which I chose to focus first with simple body weight movements. Yoga moves strengthen stabilizing muscles far better than any machine I have at my disposal. Now as I have spent the past months focusing on technique I spend my time at the gym with the bar, or adding weight to BWM. When doing leg presses with a machine I was moving a tremendous amount of weight. With correct form I was getting a decent workout with little or no weight on the bar with squats. For me, I can instantly feel the difference. Doing a simple squat feels almost like a complete workout for me, and in many ways is the perfect exercise. I started working out at the same time as another group of people. They took it slow and supported each other. Their gains are impressive, with some of the women squatting serious weight. They look great.

I still use machines, one gym provides equipment for a decent hip abduction/adduction set, but most machines I find provide for completely unnatural movements. Natural movements are key to achieve my goals.


Who is this kid? My son wakes up at 5am to be at swimming practice at 5:30. After an 1 1/2hr of practice he is home for breakfast. After breakfast he sits and works on his science project. After an hour, he decides to go play basketball with his friends. After an hour passes on the court he comes home to ride his bike to work on a group project with his classmates. He has another swimming practice at 4. Amazing boy.


Why do I continue to publish here?

I’ve been thinking a lot recently about how I spend my time, or more accurately how I waste it. As I get older I more keenly realize just how much time I have left to devote to the things that have value to me. What return do I get by spending 30+ minutes reading news, blogs, Strava and Facebook over my morning coffee? Other than activating the reward center of my brain, via kudos, hearts or likes, it turns out not much (in the case of news, the stupidity of American politics likely causes a health decline).

The hours I spend running, body weight and weight training everyday, is a wise investment for now and for my future self. But while I wouldn’t attempt to equate the two, the same cannot be said of social media.

I’ve not deleted my accounts but have eliminated most of the time I spend on social sites, Facebook in particular (I still have a lot of automated scripts running that post what I read to twitter).

So why do I still publish a blog? I like owning my data, it’s why I resisted Flicker for so long, and one of the reasons why I self-hosted and spent countless hours learning MovableType in the first place. But that’s not the base reason.

In Contagious: Why Things Catch on, Jonah Berger approaches this question from a product development perspective, in the book he examines what makes a product, idea or behavior more likely to be shared among many people. Roughly he states that sharing certain things makes us look good to others, that we gain a lot of pleasure from sharing, that it can cause us to feel good indirectly – by making us look good. I’m always uncomfortable when I realize that I may follow base human behavior.

Considering that the returning readership to this blog has declined to a handful or less, it’s interesting to consider which of his six key steps that drive people to talk and share I subscribe to:

  • Social currency:, It’s all about people talking about things to make themselves look good, rather than bad
  • Triggers, which is all about the idea of “top of mind, tip of tongue.” We talk about things that are on the top of our heads.
  • Ease for emotion: When we care, we share. The more we care about a piece of information or the more we’re feeling physiologically aroused, the more likely we pass something on.
  • Public: When we can see other people doing something, we’re more likely to imitate it.
  • Practical value: Basically, it’s the idea of news you can use. We share information to help others, to make them better off.
  • Stories, or how we share things that are often wrapped up in stories or narratives.
  • Knowledge @ Wharton

One or more of these reasons may have been the impetus to start publishing a blog, or personal site, many years ago. There was a tremendous amount of talk after they became popularized about building a professional profile, which may have been some influence as well, but these days it’s as much a habit as anything else. The habit of learning, reflecting, practicing, sharing and teaching should be apart of my professional and non-professional life. So for this excuse I’ll make this my one social media outlet, my echo chamber, where I keep the public data counterpoint to my regular private personal diary writing and Evernote data dump.


The average human head weighs between 10 and 12 pounds, and when we bend our neck to text or check Facebook, the gravitational pull on our head and the stress on our neck increases to as much as 60 pounds of pressure. That common position, pervasive among everyone from paupers to presidents, leads to incremental loss of the curve of the cervical spine. “Text neck” is becoming a medical issue that countless people suffer from, and the way we hang our heads has other health risks, too, according to a report published last year in The Spine Journal.

Posture has been proven to affect mood, behavior and memory, and frequent slouching can make us depressed, according to the National Center for Biotechnology Information. The way we stand affects everything from the amount of energy we have to bone and muscle development, and even the amount of oxygen our lungs can take in. Body language, perceptions of weakness versus power — it’s all real.

Keep Your Head Up: How Smartphone Addiction Kills Manners and Moods


Great people

This picture was taken during a somewhat yearly lunch get-together between some of the original team members of what was then ITRI’s web communications department. These people set the standard for all work experiences to follow. It’s amazing that as we approach close to 20 years since I first met them all we still manage to keep in touch and meet regularly.

Other than fostering a fun and enjoyable work environment we enjoyed so many early “firsts”, a few included: 20% rule whereby you spent a portion of your time on self-directed study, then share and apply; business blog networks before it was a thing; early standards based web development; and we established a robust information architecture practice within a very early for Taiwan UX team (there were no other UX teams for web at that time that we knew about).

It wasn’t all flowers and unicorns of course, there was conflict, we got emotional, but by and large we were more family than work colleagues.

As I prepare to leave Taiwan for the next chapter of my life, I will always remember fondly the experiences I had working with my other Taiwan family.


The Miracle of Taiwan’s Architecture

In the summer, it’s hotter inside than it is outside. In the winter, it’s colder inside than it is outside. Only Taiwan builders could accomplish such a feat.

What passes for winter in northern Taiwan has arrived. That means 10˚C or colder temperatures, which is fine, but the cool temperatures are accompanied by a constant drizzle, the dampness of which makes everything feel much worse. It also makes most outdoor activities too unpleasant to consider. Yesterday that meant a mind numbing 25km run on a treadmill, followed by an afternoon of binge watching Netflix, and capped with a dinner composed of 鮭魚丼 and miso soup. Not a bad day, all considered. Unfortunately, while I have lots of work to keep me busy for most of the day, the kids, my son in particular, would rather be outside riding their bikes or playing basketball. Now they are relegated to their rooms, trying to keep warm under their blankets.

To rub salt in the wound, last year at this time we just capped off a week on the beach in southern Thailand, after which I returned to my apartment in China, which had a great heating system. Of all the things wrong I found with living in China, at least as compared to Taiwan, I at least had heat.

Taiwan’s apartments, aka cement prisons, with the exception of some newer builds are all outfitted without concern for interior temperature, making them feel like ovens in summer, and fridges in winter. Many offices are somewhat the same, with scenes of workers wearing parkas and gloves, while trying to type on keyboards with numb fingers. In our apartment, I’ve complicated things by sealing all the windows, limiting air flow, to keep out as much dirt and pollution that fills the air as I possibly can.

The saving grace is that misery lasts less than a month, after which we can go on about complaining about other things, like scooters driving on the sidewalk, and how it is possible Costco doesn’t have butter.


It’s not a failure until you stop trying.
[…]
I don’t think you can achieve anything remarkable without some risk. Risk is actually a rather tricky word because humans aren’t wired to tolerate it very much. The reptilian part of our brains wants to keep us safe. Anytime you try something that doesn’t have any certainty associated with it, you’re risking something, but what other way is there to live.
An interview with Debbie Millman.


Beginning is underrated
Merely beginning.

With inadequate preparation, because you will never be fully prepared.

With imperfect odds of success, because the odds are never perfect.

Begin. With the humility of someone who’s not sure, and the excitement of someone who knows that it’s possible.
Seth’s Blog

“And they say: “Where do I start?”
“When is the best time to start?”
And I have a simple answer:
HERE and NOW.
That’s it.
You want to improve?
You want to get better?
You want to get on a workout program or a clean diet or start a new business?
You want to write a book or make a movie or build a house or a computer or an app?
Where do you start? You start right HERE.
When do you start? You start right NOW.
You initiate action.
                           You GO.”

Jocko Willink. “Discipline Equals Freedom.”


The Fogg Behavior Model

The Fogg Behavior Model shows that three elements must converge at the same moment for a behavior to occur: Motivation, Ability, and Trigger. When a behavior does not occur, at least one of those three elements is missing. 

Using my Behavior Model (FBM) as a guide, designers can identify what stops people from performing behaviors that designers seek. For example, if users are not performing a target behavior, such as rating hotels on a travel web site, the FBM helps designers see what psychological element is lacking.

I have used this as an approach to identifying problems in the design of mobile software during my time in China. It was a great way to frame the activity.

What Causes Behavior Change?


Brainstorming Story (Chinese)

This is one of a series of simple stories I used in the past to help get teams brainstorming over various new features. This one modeled a reward system.

“Party’s-R-Us” 是一間美國派對用品備製造商,目前在整個中國大陸擴展其銷售業務。 他們目前的產品,五彩紙屑、手拍和彩帶仍然廣受歡迎,但是銷售在減緩。 為了提高銷售額,他們想要引入具有同樣助興功能的新產品。 他們僱用了我們幫助他們提出新的產品創意。

唯一的限制是產品必須專注於慶祝,因為他們的其它產品類別正在達成銷售目標。 此外,別無限制!

問題:我們能夠給 “Party’s-R-Us” 什麼其他產品發想來執行或表現慶祝?
我們能夠給 “Party’s-R-Us” 什麼其他產品的點子用來表現或表示慶祝?