Singapore MOE vs. Taiwan MOE

One can only be amazed (or perhaps disgusted) at the differences between Taiwan’s Ministry of Education (MOE) website and Singapore’s.
While I could nitpick, Singapore’s MOE site gave me the information I needed quickly and clearly. It looks like it was built with a goal of actually helping people find the information they need.
Taiwan’s MOE is a confusing mess of political and organizational data of interest to only those who wrote it. Their English site is useful to no one. It’s the type of masturbatory exercise so prevalent in many government information dissemination efforts here.
If you believe that what and how an entity communicates is an indication of the organization itself, by using their websites which organization do you think has their shit together? Which do you trust?
The signal to noise ratio is so out of whack, it’s no wonder people try to circumvent the system. One could spend their whole life trying to find accurate data (or do as we do pick up the phone and ask directly).
These problems have little to do with the lack of knowledge or practice in usability, design, or simple customer advocacy. There is talent here. It’s politics, poor organizational management, and lack of vision that creates these black holes.

2 comments Write a comment

  1. Thanks for your kind comments about the Singapore MOE website. We work hard to make information as easily accessible for our citizens as possible.
    You’re absolutely right that there is a lot of talent to be found in the web design scene in Taiwan. It’ll only be a matter of time when competent designers raise the level of websites there.

  2. I agree with your observations, but I would argue that Taiwan’s MOE site, as bad as it is, is far better than some of the truly horrendous public service related sites in Taiwan.
    I don’t mind if someone wants to create a trashy, unusable personal site, but I’ve found that in Taiwan, many sites related to vital public services, i.e., hospitals, government agencies, etc., are very poorly designed to the extent of being unusable. I just don’t understand why this is. For example, many governmental and educational sites are literally unusable in Firefox.

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