Reading on screen

Readers now recognize that unintelligible documents are not natural disasters that have to be accepted like summer squalls or sleet storms. Rather they know that poor documents are human artefacts produced by organisations that could be encouraged to take readers’ needs more seriously.
Karen A. Schriver

Intelligible copy is as much an issue today as it was 21 years ago when I was handed a stack of research by my then boss who reviewed my early attempts at producing readable web copy.