Usability: it ain’t easy

“With more advanced services rolling out across the planet, ease-of-use is becoming crucial to their success, but today’s user interfaces aren’t quite cutting it. Solving that will be a complex task, but the place to start is the users – not just by asking them what they want in future, but what they’re doing with their handsets now
As the mobile industry moves toward more advanced non-voice services, from MMS and instant messaging to mobile TV and video calls, the underlying mantra for manufacturers, operators and apps developers alike has been a strikingly contradictory one: offer simple, easy-to-use services using mind-bogglingly complex technology. That means shielding the user from all that state-of-the-art wizardry behind the scenes, and making any new service appear as though it’s so simple even your Luddite great-uncle could figure it out – ideally without once having to consult a manual.”
Read: Usability: it ain’t easy – Telecom Asia. Via Putting People First