“Scott Adams had some fun showing how product aspects, such as quality and functionality, can be neglected when attempting to emotionally connect a product with a consumer. This line of humor is based on the premise that quality and functionality cannot coexist with form and feel. The emotional impact of products is currently receiving a great deal of press, with several newly released books and articles emphasizing the importance of creating products that not only accomplish tasks, but also ‘connect’ with users.”
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