"The power of a well-defined process is the creation of order amidst chaos. When it works, it can be like a fine-tuned machine, and our design work is better for it.

On the flip side, problems happen when people get complacent about the structure they are working within. Expanding phases excessively, becoming rigid about the order or duration of each phase, or even over-documenting the elements within a phase can backfire on a team. There are also problems when one team decides to work in a totally different way than another within the same group. Suddenly, no one knows what to expect, what the level of thinking or quality of the product will be, and internal fighting over whose process is best ensues."

Link: The Power of Process, The Perils of Process

Categorized: Work and Working , Teams

Tagged: , Teams