User Experience for Producers
A Bad Day
Jesse James Garrett in his book "The Elements of User Experience" has a fairly atypical example of a bad day. Perhaps all of us share the same bad experiences. Here is a typical example of my bad day.
This week I woke up a little late and having little time to get ready needed to quickly have a shower and get dressed so that I could get to work on time. It's very important to me in the morning to have a good shower, without which I cannot possible function, without which I probably would not smell too good either. On this occasion I got into the shower only to realize that there was intermittent hot water. Which was not only a little bit painful because I would feel bursts of scalding hot followed by freezing cold, it also caused me to spend far more time in the shower then I had planned. There was no way I was leaving the house with a pile of shampoo on my head. Finally I was able to get dressed and went down to make the second most essential start of my day which is a cup of coffee. I was pouring the hot water into my portable cup, the water preceded to splash all over the counter and my hands, scalding me in the process. I grabbed my bag and off I went to the car.
I get to the parking lot to where my car is and upon leaving the lot I am delayed because the parking lot attendant is having trouble with the computer system. She says the computer system is not working properly and she doesn't know why. She goes through a very long procedure of explaining to me that I have to leave my parking card with her and pick it up later in the evening. Fortunately, this took a great deal of time.
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