User Experience for Producers
Attraction.
The attraction here is obviously a very relaxing massage after a long day walking. I have previous experience with this spa and they have a reputation of providing excellent service and product.
Engagement
They were friendly and courteous at every point, from the pick up at my guest house to the leading me down the secluded path to the massage room. The staff guided me every step of the way through the whole procedure of getting a massage. I was never left to wonder what is supposed to happen next. Frequently throughout the experience they asked if everything was ok - they asked for feedback. They appeared to be genuinely interested in my well being. They created an environment conductive to relaxation and their attention to detail was very high. Though the whole experience seemed spontaneous and unique, on reflection it is obvious that nothing was left to chance.
Conclusion
All good things must come to an end. The greeter reacted to the change in weather and came out to help the masseuse and I with an umbrella. When we arrived in the waiting area their was fresh mint tea waiting and I was presented with an itemized bill which clearly stated what I was charged for. They again asked for feedback, engaged in small talk, and preceded to drive me back to my guest house.
This was rehearsed, planned, designed with genuine interest in my experience and as such they have a long term customer.
.css file based on the work of Jeffrey Zeldman
Kelake is written by Clark MacLeod.
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